Reservations Coordinator

Location: Head Office Courtenay
Reporting to: Commercial Manager

At Nootka Marine Adventures,we take pride in providing exceptional service and unforgettable experiences forour guests. We operate three premier resorts on Vancouver Island’s rugged west coast:
Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.

The Reservations Coordinator
is the first point of contact for guests and plays a key role in creating a positive experience from the initial inquiry through to booking. This position responds to guest inquiries,recommends appropriate accommodations, activities, and services, and converts opportunities into confirmed reservations. Success in the role requires strong customer service and communication skills, confidence working with reservation and CRM systems, attention to detail, and a natural ability to support bothguest experience and sales goals.

• Convert guest inquiries into confirmed reservations by understanding guest needs, recommending appropriate experiences, and clearly communicating the value of Nootka Marine Adventures.
• Create and manage reservations for accommodations, moorage, camping, guided fishing, rental boats, and other services.
• Respond to guest inquiries by phone and email ina professional, timely, and accurate manner.
• Support sales initiatives by promoting Nootka Marine Adventures, participating in sales campaigns, and completing outbound calls as required.
• Accurately record and maintain guest information,leads, quotes, follow-up activities, and booking notes in  CRM andother applicable systems.
• Process deposits, payments, booking changes, and cancellations accurately and in accordance with company policies and procedures.
• Complete daily settlement and reconciliation reports, identify discrepancies, and elevate issues as required.
• Maintain accurate records while protecting guest confidentiality and adhering to company brand and service standards.
• Collaborate with the Reservations, Sales, and Marketing teams to support shared guest service and revenue goals.

Required:

• Minimum twoyears of experience in customer service, reservations, hospitality, tourism, orsales.
• Availability towork a flexible schedule, including weekends as required.
• Strong customer service orientation with a genuine commitment to creating a positive guest experience.
• Comfortable learning and working across reservation systems, CRM platforms, Microsoft Office, email, and other digital tools.
• Strong organizational skills with the ability to work independently, prioritize tasks,and manage competing demands.
• Strong verbaland written communication skills.
• Ability toremain organized, accurate, and professional in a fast-paced environment.
• Positive attitude, strong attention to detail, and a solution-focused approach.
• Interest infishing, marine recreation, and outdoor tourism; previous fishing knowledge or experience is considered an asset.

We are looking for people who are professional, dependable, and team oriented. You communicate respectfully, take initiative, stay calm under pressure, and focus on solutions while representing

Nootka Marine Adventures with pride.

If you enjoy working with people, learning newskills, and contributing to a close-knit team, you will fit in well here.

• A positive, safe, and respectful workplace.
• Supportive leaders and opportunities to learn and grow.
• A collaborative culture built on teamwork, professionalism, and fun.
• Opportunities to experience the westcoast lifestyle and outdoor recreation.

We welcome all qualified applicants as we are anequal opportunity employer who celebrates diversity and strives to create an inclusive environment for all employees.