Continuing Education Program Officer and Community Liaison

Position Summary

Reporting to the CET Program Manager, the Continuing Education Program Officer and Community Liaison (CEPO) works with a diverse range of educational stakeholders to plan and implement funded and tuition-based cost-recovery programs and courses, based on identified regional and community needs and opportunities, and delegated priorities. The CEPO may also have a dual reporting relationship with the Manager, Continuing Education, when working on project teams and/or special projects across campus regions.

The CEPO is aware of the Mission and Values of North Island College, incorporating and practicing the values in all aspects of the role. Position Competencies - Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills

Duties & Responsibilities 1. Working individually or in project teams, this position is responsible for developing and coordinating scheduled and non-scheduled Continuing Education programs and courses to meet program delivery and budget targets, showing a high level of flexibility and adaptability to meet community needs and departmental goals.
2. Responds to contract training requests for delegated portfolio areas, completing all the steps needed to satisfy the request, showing a high degree of judgement and tact when negotiating with clients to ensure the requested program is the most appropriate program to meet the clients’ needs and that the College can deliver an excellent product.
3. This position may be designated to liaise with Elder College committees, instructors and members to provide operational support at the various campus locations.
4. Liaises with other campuses and centres, and instructional areas regarding applicable Continuing Education offerings; liaises with industry, instructors and service departments to provide operational support at course locations, on and off campus.
5. Consults with appropriate external agencies and organizations for the development and delivery of programs and services and supports any audit processes according to the needs of the certifying agency, including WorkSafeBC, Transport Canada and others as required.
6. Prepares training quotes for clients, and develops and submits funding proposals including program budgets, manages program financials, and compiles final reports and financial reconciliations for funders.
7. Coordinates the curriculum development, review and renewal processes using approved course and program development tools and processes.
8. Orients instructors to the College’s Mission, the CET departmental mandate, strategic priorities, policies and procedures and monitors classes for instructional quality.
9. Conducts and reviews course evaluation surveys for each Continuing Education course and program offering and suggests improvements for future offerings.
10. Sets course fees to ensure that the costs of each course, program or service are balanced against expenses and include required indirect costs and contribution to NIC general revenue. Uses judgement to determine if a course can proceed or if it needs to be rescheduled or cancelled according to enrolment information or extenuating circumstances.
11. Provides information sessions, tours and detailed program information to promote offerings to potential students and community stakeholders.
12. Orders and monitors materials, supplies, and equipment required for course and program delivery.
13. Provides information related to courses and programs to Marketing staff to develop promotional materials and/or creates drafts for approval.
14. Responds to student and instructor needs and concerns, while ensuring that the College Policy related to Student Complaints and Code of Conduct are understood. Determines if the situation needs to be elevated to the manager’s or director’s attention.
15. Keeps informed of industry standards and regulations for vocational programs within delegated portfolio areas. Remains current in relation to continuing education/contract training trends and new developments.
16. Works collaboratively with the Continuing Education Support Assistant and colleagues to…