Senior IT Solutions Technician

Step into a Senior IT Solutions Technician role with ALPHA IT in Courtenay. Focus on Microsoft 365 migrations, cybersecurity, and client satisfaction in this dynamic environment.

As a vital part of ALPHA IT, one of Vancouver Island’s top MSPs, you will lead critical IT project implementations and deployments for various clients. Your comprehensive skill set covering both cloud and on-premises technology will drive the success of infrastructure upgrades and cybersecurity measures. Supporting help desk operations and addressing complex technical issues will be essential parts of your role.

Key Responsibilities:

• Lead implementation of client-focused IT solutions

• Execute migrations and cloud transformations

• Manage infrastructure projects and security improvements

• Conduct client assessments for tailored solutions

• Provide help desk support for escalated technical issues

Requirements:

• Minimum of 5 years in IT support

• At least 4 years in an MSP environment

• Strong background in Microsoft 365 and Azure services

• Networking and cybersecurity knowledge

• Relevant professional certifications are a plus

Deliver cutting-edge solutions and transform IT projects at ALPHA IT in Courtenay.
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