Nordic Cashier

Job Title:

Raven Cashier

Location:

In Person at Raven Lodge, Comox Valley Position:
Full-time & part-time

Reports to:

Supervisor, Nordic Indoor Operations About Mount Washington At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way. Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do.

If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer Supportive team environment with mentoring and training.

Opportunities for career growth and certification support.

Modern tools and technology.

A FREE Seasons Pass for you, and family passes

Health and Dental benefits 5% RRSP matching

Bonuses for referring new staff

Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation

Resort discounts, including retail, rentals, lessons, and food Access to pro deals and other ski resort reciprocal ticket deals

Job Summary Are you a people person with a knack for multitasking and a love for mountain life? As a Raven Cashier, you’ll be the friendly face that welcomes guests to the Nordic Centre and helps them gear up for their snowy adventures. Whether it’s selling trail passes, booking lessons, or recommending the perfect toque from our retail shelves, you’ll be the go-to expert for all things Nordic.

You’ll juggle phones, emails, and POS systems like a pro—all while keeping the vibe upbeat and the lodge running smoothly.

Key Responsibilities:

Greeting guests warmly and assist with purchases including Nordic tickets, rentals, merchandise, lessons, and tours.

Match guests with the right lessons and activities based on their skill level and interests.

Upsell packages and products by sharing your knowledge and enthusiasm.

Answer phones and emails professionally and efficiently.

Dispense tickets, vouchers, and rental forms with accuracy.

Operate the POS system and handle cash transactions with precision.

Balance tills and complete daily cash procedures.

Keep track of retail stock and notify supervisors when supplies are running low.

Keep the retail area tidy, well-stocked, and visually appealing.

Participate in product knowledge sessions to stay up-to-date on merchandise and lesson availability.

Help with general lodge upkeep including cleaning, filing, and light  a source of resort info—know your way around the Nordic trail network, Biathlon Range, Tube Park, and Alpine  ready to switch roles or locations depending on guest volume and weather.

Support other areas of the resort, including outdoor operations, when needed.

Help ensure the safety and security of Raven Lodge by following all safety procedures.

Qualifications:

Previous cashier or customer service experience is a bonus.

Strong communication skills and a friendly, professional attitude.

Ability to multitask in a fast-paced environment.

Comfortable sitting or standing for extended periods.

Physically capable of light lifting and repetitive motions.

Serving It Right and Food Safe certifications are assets.

POS and WHMIS experience are also great to have.

Must be a team player who can work independently when needed.

Schedule flexibility is a big plus—especially during holidays and busy weekends.

Willingness to assist in other departments like Rentals, Retail, or Outdoor Ops.

Resort Conditions Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to…