Demo Centre Lead Hand

Location: Area C (Puntledge/Black Creek)

Job Title:

Rossignol Demo Centre Lead Hand Status:
Seasonal (variable hours)

Reports to:

Alpine Rental & Repair Manager Salary: $19.50 – 21.00 per hour About Mount Washington At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way.

Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer Supportive team environment with mentoring and training.

A FREE Seasons Pass for you, and family passes

Bonuses for referring new staff

Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation

Resort discounts, including retail, rentals, lessons, and food Access to pro deals and other ski resort reciprocal ticket deals

Job Summary:

The Demo Centre Lead Hand supports the daily operation of the Demo Centre and provides operational leadership across demo rentals, equipment service and repairs, boot fitting, Learn to Turn equipment and sales, and retail sales.

Working under the direction of the Demo Centre Supervisor and Alpine Rentals Manager, the Lead Hand assists with staff coordination, equipment and inventory management, guest service, sales procedures, equipment servicing, and maintaining a clean, organized, and guest-ready  the absence of the Demo Centre Supervisor or Alpine Rentals Manager, the Lead Hand provides day-to-day operational direction, addresses issues as they arise, and ensures staff and daily operational requirements are effectively managed.

Role Responsibilities:

Assist with the daily coordination of Demo Centre staff and operations, including breaks, assignments, and shift sign-in/out.

Provide direction, support, and leadership to staff while maintaining a positive, professional team environment.

Ensure staff maintain appropriate uniforms, professional standards, and productive duties throughout the day.

Complete daily operational tasks and ensure the Demo Centre is clean, organized, fully prepared, and guest-ready by 8:00 a.m.Operate and support the Axess POS and rental dispatch system, ensuring accurate equipment dispatch, tracking, returns, and records.

Conduct daily equipment audits and ensure Axess procedures, rental documentation, work orders, and inventory records are completed accurately.

Coordinate demo equipment servicing and maintenance, including tuning, waxing, preparation, and organization.

Assist guests with equipment selection and proper boot fitting while maintaining high equipment and service standards.

Assist with retail sales, daily cash-outs, receiving and counting inventory, and monthly inventory control procedures.

Maintain exceptional guest service and ensure the Demo Centre and exterior areas are clean, safe, organized, and professionally presented.

Identify and address operational issues affecting guest service, safety, staffing, equipment, or department efficiency, and communicate concerns to the appropriate Manager or Supervisor.

Follow all Mount Washington Alpine Resort policies, procedures, and safety standards, and complete other duties as assigned.

Resort Conditions:

Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether…