Director of Account Management

Pay Range:$ - $Please email _Acquisition

Team if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people.

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self.

It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging.

We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all.

We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

We’re dedicated to serving Rhode Islanders.

Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

Why this job matters:

Lead commercial account management function responsible for retaining and strengthening relationships with employer customers and their brokers and consultants. Direct a team of account management professionals serving fully insured and self-insured/ASC customers, with accountability for consistent execution of account management model, contractual and service commitments, renewal readiness, client education, performance reporting, issue resolution, and overall relationship. Establish clear portfolio standards, operating routines, service metrics, and escalation practices that enable account managers to deliver proactive, consultative, and differentiated client experience.

Partner across Commercial Markets and enterprise functions to translate client needs and goals into coordinated action and measurable retention and satisfaction outcomes.

What you will do:

Provide leadership, direction, and technical guidance to commercial account management team. Establish goals and accountabilities; assign and balance client portfolios; review performance; deliver coaching and feedback; support professional development; and build team capacity, collaboration, and succession readiness.

Own and improve commercial account management strategy, service model, operating standards, and governance. Define expectations for client engagement, account planning, documentation, renewal preparation, reporting, relationship coverage, and escalation management across fully insured and self-insured/ASC accounts.

Ensure account managers deliver contractual and…