Sales & Service Administrator

Service Administrator, Coventry

Salary – £25,000 pro-rated

Maternity Contract – Minimum 6 months

Job Description

* Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision

* Receive customer requests and prepare documents related to processing returns, servicing and exchanges

* Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms

* Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation

* Schedule Field Service repair calls and co-ordination of Field Service Engineers

* Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes

* Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)

* Maintaining CRM system

* Managing and directing telephone enquiries to the correct staff resource

* Assisting with the preparation of business Key Performance Indicators (KPI)

* Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building

* Organisation of refreshments and catering requirements for meetings

* Help coordinate Exhibitions, Shows or Events – attendance when necessary

* Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team

Skills required:

* Strong communication skills in spoken and written English

* Clear and concise numeracy skills

* Experience in a sales office or administrative workplace

* Intermediate skills with MS office and Excel

* Experience with ERP/CRM systems would be advantageous

* Ability to work collaboratively to achieve defined business outcomes

* NVQ Level 3/4 in Business Administration or similar would be advantageous

* Ideally (though not essential) from a manufacturing or technical background

* Good PC and organisational skills