MARAC Business Support Officer; PPU

Prospective staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

• To provide administrative support including but not limited to; receiving referrals, collating agendas, liaising with agencies from statutory, voluntary and community sectors and minuting meetings
• To efficiently manage and address correspondence into the MARAC team
• To use a range of ICT software designed to support the MARAC process as well as other technology as required by the role
• Support the development of systems and maintain the agreed procedures for all requests for information, ensuring compliance
• Ensuring MARAC database/document management system is maintained and up to date in line with the MARAC Operating Protocol and Information Sharing Agreement
• To provide information and advice to professionals from across the statutory, voluntary and community sectors regarding the MARAC referral process and criteria
• Provide high quality assistance and advice across all platforms of communication e.g. telephone, face to face and written correspondence
• Preparing MARAC agendas to ensure that cases are reviewed in the most time effective manner and that any specialist attendees are present
• Attend MARAC meetings, producing accurate minutes which differentiate between fact and professional opinion, including agreed actions in accordance with the MARAC Operating Protocol
• When necessary, transcribe MARAC actions from recorded meetings and correctly document on ICT systems
• To maintain an action list following each meeting to ensure they are completed within the target time, challenging agencies where necessary if updates are not provided
• To ensure data is input accurately, secured appropriately and shared in line with the MARAC Information Sharing Agreement
• Ensure that relevant performance data is recorded and collected so that the outputs and outcomes from MARAC can be recorded and submitted in line with local, regional and national requirements
• To provide data to support local, regional and national information requests
• Produce documents, briefing papers, reports, spreadsheets and presentations
• Maintain and operate efficient and effective record keeping and filing systems ensuring they are updated and information is stored appropriately
• Provide a reception service and support the receiving of and attending to visitors to the office
• Organise and support events, conferences, meetings and briefings
• To support and assist in the quarterly dip sampling and audit of the MARAC process

• Provide excellent customer service.
• Forge and maintain effective working relationships with all colleagues and other organisations locally, regionally and nationally.
• Attend events and forums as and when requested.
• Comply with all relevant policies and guidelines to support effective decision making.
• Take personal responsibility for personal and professional development and maximise own resources in a way with reflects our values.
• Work closely with the other colleagues to improve operational practices and effectiveness.
• Ensure compliance with all policies, procedures and practices.
• Undertake projects/activities as required working across a range of functions.
• Promote diversity and racial equality, ensuring that all activities and matters have proper regard for equality and diversity issues.
• Undertake additional duties as are reasonably commensurate with the level of the post.

• Working in an administrative or customer focused office environment
• Prioritising workloads and meeting deadlines
• Maintaining and operating efficient and effective record keeping and filing systems ensuring they are updated and information is stored appropriately

• Producing a range of high-quality documents and presentations
• Taking accurate and concise minutes of meetings
• Risk assessing

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