Accommodation Administrator

Job Summary

We're looking for a proactive and customer-focused Student Accommodation Administrator to join a busy and dynamic team on a 3-month temporary basis from 1st July to 1st October. This is primarily a Customer Service/Administration focused role, supporting the end-to-end management of accommodation processes, systems, and documentation, while also assisting with customer queries via telephone and email.

• Act as the first point of contact for all back-office customer enquiries via phone and email
• Manage and resolve accommodation-related queries from start to finish
• Maintain accurate records and ensure all documentation is compliant
• Support system users and troubleshoot issues (e.g. bookings, contracts)
• Assist with reporting, data input, and administrative processes

• Strong administrative and organisational skills with excellent attention to detail
• Accurate and efficient data entry and record management experience
• Competent user of Microsoft Office applications, including Word, Excel, Outlook, and other Windows-based programmes
• Strong written and verbal English communication skills
• Professional, reliable, and able to maintain high standards of customer service
• Punctual, dependable, and able to work effectively both independently and as part of a team

• Location:
  
  Coventry City Centre
• Hours:
  
  08:30 - 17:00, Monday to Friday, with occasional weekend cover required
• Duration: 3 months

At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process.