Accommodation Administrator

We're looking for a proactive and customer-focused Student Accommodation Administrator to join a busy and dynamic team on a 3-month temporary basis from 1st July - 1st October.

This is primarily a Customer Service/ Administration focused role, supporting the end-to-end management of accommodation processes, systems, and documentation, while also assisting with customer queries via telephone and email.

Key Responsibilities

Act as the first point of contact for all back-office customer enquiries via phone and email

Manage and resolve accommodation-related queries from start to finish

Maintain accurate records and ensure all documentation is compliant

Support system users and troubleshoot issues (e.g. bookings, contracts)

Assist with reporting, data input, and administrative processes

About You

Strong administrative and organisational skills with excellent attention to detail

Accurate and efficient data entry and record management experience

Competent user of Microsoft Office applications, including Word, Excel, Outlook, and other Windows-based programmes

Strong written and verbal English communication skills

Professional, reliable, and able to maintain high standards of customer service

Punctual, dependable, and able to work effectively both independently and as part of a team

Additional Information

Location - Coventry City Centre

Hours:

08:30
-17:00 Monday to Friday with occasional weekend cover required
Duration: 3 months

At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process.
Each application is reviewed with care and attention to your unique experience, skills, and achievements.

If your application is shortlisted, a friendly member of our team will be in touch within 48 hours