Receptionist, Administrative​/Clerical

About The Role

Front of House & Facilities Coordinator

Location:

Coventry

Salary: £28,500 per annum

Atlas Workplace Services is seeking a professional and customer‑focused Front of House & Facilities Coordinator to join our team supporting our Client in Coventry.

This is a varied, hands‑on role combining front‑of‑house responsibilities with facilities coordination. Acting as the first point of contact, you’ll deliver an exceptional visitor experience while supporting the day‑to‑day delivery of Total Facilities Management (TFM) services.

• Logging issues via our internal help desk pertaining to items within Atlas Workplace Services' management including maintenance, cleaning etc and monitoring progress to resolve.
• Supporting, assisting and supervising all facilities activities across the sites.
• Preparing meeting rooms range of uses, including setting out, removal and storage of furniture and equipment, etc. All of this is in accordance with health and safety and manual handling procedures.
• Carrying out minor fabric repairs as directed by the Contract Manager.
• Cleaning of designated areas as and when required.
• Completion of periodic cleaning tasks.
• Ensuring that body and other emergency spillages are dealt with in accordance with the agreed procedures.
• Dispose of waste materials arising from the use of the premises as are not covered by alternative arrangements.
• Stock control of site consumables.

• Act as the first point of contact for all visitors, contractors and stakeholders, providing a professional meet and greet service.
• Manage visitor sign‑in processes and ensure compliance with site security and health & safety procedures.
• Coordinate meeting room bookings and scheduling using site booking systems.
• Prepare meeting rooms for client meetings, training sessions and events, ensuring rooms are presented to a high standard.
• Coordinate hospitality requirements including catering, refreshments and room setup.
• Conduct room checks before and after meetings to ensure cleanliness, functionality and readiness for use.
• Liaise with internal teams and service providers to ensure meeting and event requirements are delivered effectively.
• Maintain reception, breakout and communal areas to a professional standard at all times.
• Manage incoming calls, emails and general enquiries, directing requests appropriately.

• Supporting the Facilities Manager to ensure all TFM Services are managed, delivered and developed in line with the contractual and continuous improvement commitments.
• To promote a culture of change and enhancement, always challenging the norm and identifying ways to improve service delivery.
• Ensure consistently high and uniformed standards are delivered.
• Working closely with the account coordinators ensuring coordination of planned and reactive tasks and activities are completed in advance of requirement to ensure smooth delivery.
• To assist the Contract Manager by contributing to the management information for presentation to Atlas Workplace Services.
• Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.
• To lead by example promoting a customer centric and health and safety culture.
• To continually review and assess processes and ways of working to lead a best in practice service to the Customer.
• To suggest, implement and monitor success factors of trialling new ways of working.
• Support the Facilities Support Manager with day‑to‑day facilities administration and operational activities.
• Develop knowledge and competency in Atlas Workplace Services systems, processes and CAFM platforms.
• Assist with the production of client reports, service performance data and monthly reporting packs.
• Support the collation, validation and analysis of operational data to ensure accurate reporting.
• Assist with monitoring service delivery KPIs and continuous improvement initiatives.
• Support the management of planned and reactive works through CAFM systems and associated reporting tools.
• Develop an understanding of contract…