Team Secretary

This Team Secretary post sits in the admin team for the Community Mental Health Older Adult Service at Longford Primary Care Centre, which assesses people for dementia and gives post-diagnostic support. The work centres on secretarial support for clinicians and managers and on supervising the day-to-day workload of admin colleagues. It is full-time, Monday to Friday, and includes minute-taking at multidisciplinary meetings.

Candidates need a busy office background, strong Microsoft Office and audio-typing skills, and the Trust values.

• Provide secretarial and admin support to clinicians and managers in the team
• Supervise the day-to-day workload of Admin Support colleagues
• Take and transcribe minutes at MDT and professional meetings
• Support the standardisation of admin support across the Trust
• Handle sensitive enquiries confidentially, including from service users
• Input data accurately and maintain relevant recording systems

• Good general education, such as GCSE English and Maths grades A to C
• QCF Business Administration Level 2 or equivalent, or willingness to work towards it
• QCF Customer Service Level 2 or equivalent, or willingness to work towards it

• Experience of a busy office or customer care environment, with knowledge of reception and office procedures
• Experience using Microsoft Office packages such as Word, Excel, Outlook, PowerPoint and Access

• Excellent written and verbal communication, showing sympathy and compassion
• Advanced keyboard and IT skills, including audio typing
• Prioritising own and others' workload and using own initiative
• Understanding of working in a supervisory role
• Organisation, time management and multitasking
• Taking and transcribing meeting notes in a timely manner

• Demonstrating the Trust values
• Maintaining relevant recording and information systems
• Understanding and applying confidentiality in everyday practice
• Working flexibly as part of a team and dealing confidently with people at all levels
• Ability to travel to multiple sites

• Experience of minute-taking
• Knowledge and experience of customer care

• Generous annual leave that increases with length of service
• Learning and development, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
• Salary sacrifice schemes for lease car or vehicle, Cycle to Work, home and electronics, and gym membership
• Discounts with retailers, restaurants and entertainment venues via the Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service and external helpline
• Staff networks and support groups