Medical Receptionist & Administrator

Location: Holbrooks Health Team, 71-77 Wheelwright Lane, Coventry CV6 4HN

CQC Rating: Good

Website:

Hours: Part-time – Full Time, Negotiable

Work Pattern: Monday & Wednesday (All Day: 08:00 – 18:30) | Thursday (AM: 08:00 – 13:30) | Friday (PM: 13:00 – 18:30)

Salary: From £12.71 per hour (Depending on EMIS Web experience)

About Us

We are a busy, forward-thinking, and friendly GP practice dedicated to providing high-quality care to our local community. We are looking for an enthusiastic, organized, and adaptable Medical Receptionist & Administrator to join our supportive administrative team. This hybrid role offers a fantastic balance of frontline patient interaction and skilled clinical administration.

This is a dual-responsibility role where you will divide your time between running a smooth front-of-house reception desk and providing essential administrative support to our clinical team.

• Patient Services: Welcoming patients, answering telephone queries, booking appointments, and signposting to appropriate care.
• EMIS Web Management: Efficiently navigating EMIS Web to update patient records, manage clinical tasks, and process registrations.
• Administrative Support: Processing urgent and routine referrals via e-RS, typing medical correspondence, and managing incoming Docman workflows.
• Workflow Administration: Utilizing Docman to process, code, and workflow incoming clinical correspondence accurately.

The surgery operates standard shift patterns from Monday to Friday (AM shifts: 08:00 – 13:30 | PM shifts: 13:00 – 18:30 | All Day: 08:00 – 18:30 with a 30-minute unpaid lunch break).

For this specific vacancy, our preferred working pattern is a set Full-time, 31 hours per week structured as follows:

• Monday: 08:00 – 18:30 (All Day)
• Wednesday: 08:00 – 18:30 (All Day)

The ideal candidate will have prior experience working in a fast-paced UK primary care environment and must be comfortable multi-tasking.

• System
  
  Experience:
  
  Hands-on experience using EMIS Web and Docman is highly desirable.
• Communication
  
  Skills:
  
  An empathetic, professional telephone manner and excellent face-to-face customer service skills.
• Secretarial
  
  Skills:
  
  Strong IT literacy, accurate typing skills, and an understanding of medical terminology.
• Availability: Ability to commit reliably to the specific weekly working pattern detailed above.

• Competitive salary based on primary care experience
• Enrolment in the NHS Pension Scheme
• Generous annual leave allowance and free car park
• Continuous training, mentorship, and professional development