Reception Administrator; part time

Job Title:

Reception Administrator (Part-Time, Permanent)

Location:

Nuneaton
Salary: £24,000 FTE

Hours:

20 hours per week, Monday
- Friday (1:00pm 5:00pm)

Our client is an established professional services organisation operating within the legal sector, providing a range of services to individuals and businesses. With a strong focus on client care, professionalism and effective support, the organisation is committed to delivering a welcoming, efficient and confidential service while maintaining high standards across its teams.

This is an excellent opportunity to join a professional legal services environment, where you will play an important role in creating a welcoming first impression for clients and visitors.

You will be responsible for managing reception, answering telephone enquiries, welcoming visitors and providing administrative support to the wider team. The ideal candidate will have previous experience in a similar customer-facing or reception role, excellent communication skills and a professional, approachable manner.

• Welcome visitors and clients to reception, providing a friendly, professional and helpful first impression, offering information and directing enquiries to the appropriate department.
• Answer incoming telephone calls promptly and confidently, transferring calls appropriately, taking accurate messages and ensuring these reach the relevant person or team.
• Maintain reception records, including visitor logs, client arrivals, appointments and deliveries, ensuring the appropriate people are notified.
• Provide administrative support to the wider team, including typing documents from dictation, photocopying, scanning, sorting post and preparing files for closing and archiving.
• Assist with processing conveyancing Anti-Money Laundering (AML) documentation, ensuring documents are checked correctly before scanning, and support electronic archiving when matters are ready to close.
• Manage online enquiries, refer them to the appropriate department, request additional information where necessary and record new enquiries on the relevant system.
• Coordinate meeting room bookings, maintain daily appointment lists, prepare outgoing post and assist with stationery and reception supplies.
• Maintain a tidy and professional reception area, support holiday and sickness cover where required, attend team meetings and staff events, and provide flexible support to colleagues across the business.

• Previous experience in a similar reception, customer service or other customer-facing administrative role.
• Confident telephone communication skills, including the ability to answer calls professionally, operate telephone systems and manage enquiries effectively.
• Good keyboard skills and working knowledge of Microsoft Outlook and Word; experience with Excel would be advantageous.
• Familiarity with case management systems, databases or similar administrative software would be beneficial.
• Strong organisational skills, a flexible approach and the ability to work effectively as part of a team in a busy professional environment.
• A friendly, welcoming and empathetic manner, with the ability to remain discreet, maintain client confidentiality and handle enquiries professionally.

• Monday
  - Friday working 1pm-5pm
• Flexibility is important, as you will ideally be able to provide occasional cover for the morning shift when required.
• Office-based.
• 23 days annual leave (increasing to 27 days with length of service).
• Office Closure between Christmas and New Year (1 day s holiday must be allocated).