Call Centre Analyst

Join Our Team as a Call Centre Analyst!

Are you passionate about transforming data into actionable insights? Do you want to empower a team that values customer satisfaction? If so, we want to hear from you!

Position:
Call Centre Analyst
Contract Type:
Permanent
Salary: £25,000 - £32,000
Working Pattern:
Full Time

Location:

Hybrid Working

Why Join Us?
As a Call Centre Analyst, you will play a pivotal role in ensuring our customers feel supported and valued. You won't just analyze data; you'll tell the stories behind the numbers, driving improvements that enhance customer interactions and team performance.

Key Responsibilities:

Data Gathering:
Analyze calls, surveys, and feedback to uncover what matters most to our customers.
Insights Generation:
Translate data into meaningful insights, highlighting trends and opportunities.
Performance Tracking:
Monitor KPIs to guide decisions that benefit our team and customers alike.
Trend Spotting:
Identify patterns in customer behavior and colleague performance for strategic planning.
Reporting & Storytelling:
Create engaging reports and dashboards that bring data to life.

Collaboration:

Build relationships and influence colleagues at all levels to champion a culture of performance.

What You Bring:

Experience in data analysis within contact centre or customer service environments.
Advanced skills in Excel, Power BI, and other data analysis platforms.
Strong problem-solving abilities and a keen attention to detail.
Excellent communication skills to collaborate effectively with stakeholders.

Perks of the Job:

Hybrid working options for a balanced lifestyle.
Opportunities for professional growth and development.
A supportive, inclusive work environment that values your contributions.

Ready to turn data into action? Apply now and help us create unforgettable customer experiences!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website