Customer Relationship Manager

About a Career With Elis

Elis is an international multi service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well‑being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

• Coventry
• Full‑time
• Permanent

• Build and maintain strong customer relationships, ensuring high levels of service delivery.
• Work closely with Trust/Facilities Management teams to drive service excellence.
• Facilitate regular review meetings, quality checks and continuous improvement initiatives.
• Lead feedback and debriefing sessions to identify issues and implement improvements.
• Take ownership of actions required to resolve customer concerns within agreed timescales.
• Maintain effective communication with all stakeholders to ensure customer satisfaction.
• Review costs, ensuring correct pricing is applied.
• Manage and monitor KPIs to contractual levels, identifying trends and improvement actions.
• Produce detailed weekly, monthly and quarterly reports.
• Conduct regular customer satisfaction assessments.
• Lead and support the onsite team, including performance, absence and development.
• Manage invoicing and outstanding debt for assigned sites.
• Oversee mobilisation and demobilisation activity, including tender processes.

• Excellent verbal and written communication skills.
• Strong influencing and negotiation ability.
• Highly customer‑focused and solutions‑driven.
• Effective decision‑making, time management, and organisational skills.
• Flexible and adaptable to changing customer and business needs.
• Strong IT literacy across MS Office and other systems.
• Demonstrated commercial awareness and contract management ability.

• Experience working within NHS or Facilities Management environments.
• GCSE English and Maths (or equivalent).
• Strong IT proficiency, including Word, Excel, and PowerPoint.

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• On‑site Parking
• Private Medical
• Life Assurance

We offer a competitive salary with bonus potential, supported by a strong national structure that enables growth and career ambition. You’ll also receive 33 days of annual leave, company pension and private medical cover, all while working as part of a genuinely supportive and collaborative team.

Then apply online! Your contact person:

Helena Fearnley-Brown

Tel: