Controller, Business, Operations Manager

Breakdown Centre Controller

Coventry (Head Office - Office-Based)
Full-time - 37.5 hours per week (flexibility required)

The Opportunity

We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team.

This is a fast-paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality.

You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance.

Key Responsibilities

• Coordinate and manage breakdowns, defects and tyre-related incidents across a national network
• Assess incidents and determine the most appropriate and cost-effective solution
• Allocate work to approved service providers, including workshops, dealers and mobile technicians
• Monitor supplier performance, ensuring adherence to service level agreements
• Control and authorise repair costs in line with budgets and contractual agreements
• Manage and challenge supplier invoices, raising purchase orders where required
• Track and control breakdown and tyre spend
• Review vehicle history systems to support informed decision-making
• Ensure timely communication between all stakeholders, including customers and suppliers
• Identify underperforming suppliers and recommend improvements
• Support recharge processes where applicable

About You

• Previous experience in a breakdown control, fleet maintenance, or workshop environment
• Strong technical knowledge of LGV/HGV maintenance and standards Breakdown er  Word
• Experience working in a high-pressure, fast-paced control room or operations environment Breakdown er  Word
• Understanding of relevant legislation (e.g. roadside safety standards such as PAS
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• Excellent communication skills with the ability to liaise at all levels
• Strong organisational and problem-solving abilities
• Commercial awareness with a focus on cost control
• A proactive, team-oriented approach with a strong work ethic

What's on Offer

• Opportunity to join a well-established and growing organisation
• Key role within a centralised operations function
• Supportive team environment with opportunities for cross-training
• Competitive salary and benefits package