Controller, Business, Operations Manager

Breakdown Centre Controller

Coventry (Head Office - Office-Based) | Full-time - 37.5 hours per week (flexibility required)

We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team. This is a fast‑paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality. You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance.

• Coordinate and manage breakdowns, defects and tyre‑related incidents across a national network.
• Assess incidents and determine the most appropriate and cost‑effective solution.
• Allocate work to approved service providers, including workshops, dealers and mobile technicians.
• Monitor supplier performance, ensuring adherence to service level agreements.
• Control and authorise repair costs in line with budgets and contractual agreements.
• Manage and challenge supplier invoices, raising purchase orders where required.
• Track and control breakdown and tyre spend.
• Review vehicle history systems to support informed decision‑making.
• Ensure timely communication between all stakeholders, including customers and suppliers.
• Identify under‑performing suppliers and recommend improvements.
• Support recharge processes where applicable.

• Previous experience in a breakdown control, fleet maintenance, or workshop environment.
• Strong technical knowledge of LGV/HGV maintenance and standards.
• Experience working in a high‑pressure, fast‑paced control room or operations environment.
• Understanding of relevant legislation, e.g. roadside safety standards such as PAS
  43.
• Excellent communication skills with the ability to liaise at all levels.
• Strong organisational and problem‑solving abilities.
• Commercial awareness with a focus on cost control.
• A proactive, team‑oriented approach with a strong work ethic.

• Opportunity to join a well‑established and growing organisation.
• Key role within a centralised operations function.
• Supportive team environment with opportunities for cross‑training.
• Competitive salary and benefits package.