Change Manager, Business

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all and free from discrimination and bias. The Transformation Team sits at the heart of the Council, working collaboratively with services across the organisation and with our partners to drive large‑scale change and establish best practice.

• Open and fair:
  We are fair, open, and transparent.
• Nurture and develop:
  We help and encourage everyone to be their best.
• Engage and empower:
  We talk and listen to others, working together as one.
• Create and innovate:
  We embrace new ways of working to continuously improve.
• Own and be accountable:
  We work together to deliver the best services for our residents.
• Value and respect:
  We put diversity and inclusion at the heart of all we do.

We are seeking an experienced Change Manager to help identify, shape and deliver the changes required to achieve the Council’s priorities. This role is central to ensuring that transformation activity translates into meaningful, measurable benefits for residents, communities and the organisation.

A key emphasis of the role is supporting people through change and embedding a culture where the customer is at the heart of everything we do. You will work closely with services to ensure that change initiatives are well‑designed, effectively implemented and, critically, deliver the intended benefits.

• Define, track and create plans to realise benefits arising from change and transformation activities.
• Translate change programme priorities into clear, measurable outcomes.
• Use data and insight to inform decision making, evidence impact, and support continuous improvement.
• Ensure benefits are sustained beyond implementation and embedded into business‑as‑usual ways of working.
• Support all stages of the change journey from early discovery and design through to implementation and post‑delivery review.

• Strong people focus with excellent engagement skills.
• Practical approach to change that complements our highly motivated transformation team.
• Personal resilience, adaptability, and confidence to work flexibly across a diverse and complex organisation.
• Experience in defining and tracking benefits, translating priorities, and using data to drive improvement.
• Right to work in the UK – we are not offering sponsorship for this role.

Coventry City Council is an equal opportunities employer. We welcome applications from minority ethnic, LGBT+, disabled and neurodiverse communities and provide guaranteed interview schemes for suitably qualified candidates.