Client Relationship Manager

We’re hiring on behalf of a fast-growing eCommerce fulfilment provider operating across the UK, Ireland, the Middle East, and Australia.

This is a business built at the intersection of startup agility and operational discipline, scaling rapidly, but with a relentless focus on service quality, client success, and continuous improvement.

We’re now looking for a Client Success Lead to take ownership of a portfolio of high-value eCommerce clients and play a key role in shaping the next stage of growth.

• Own a portfolio of key eCommerce clients end-to-end
• Act as senior escalation point for operational and commercial issues
• Lead regular performance reviews and QBRs, turning data into actionable insight
• Build long‑term, trusted partnerships with client stakeholders

• Ensure consistent delivery against SLAs, KPIs, and contractual commitments
• Work closely with warehouse and operations teams to resolve issues quickly
• Anticipate risks and proactively implement corrective actions

• Maintain commercial oversight of accounts, balancing service and margin
• Identify upsell and cross‑sell opportunities across services and geographies
• Support pricing, contract changes, and commercial discussions

• Act as the voice of the client across operations, tech, and finance
• Help shape scalable account management processes as the business grows
• Mentor junior team members as the function expands

This role is strongly suited to someone from a 3PL / logistics / fulfilment environment.

You’ll likely have:

• Experience in account management, client success, or operations within 3PL, warehousing, or eCommerce logistics
• Background working with high‑volume eCommerce or DTC brands
• Confidence managing multiple clients in a fast‑paced, operationally complex environment
• Strong commercial awareness (margins, cost drivers, service trade‑offs)
• A calm, organised, and resilient approach under pressure

You’ll also be:

• Comfortable leading difficult client conversations
• Data‑driven and detail‑oriented
• Highly proactive, with a strong ownership mindset
• Able to operate without heavy process or hierarchy