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Senior Resource Planning Lead – Customer Operations; Hybrid
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-07-25
Listing for:
So Energy
Full Time
position Listed on 2026-07-25
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
So Energy in London is seeking a Resource Planning Manager to shape the resource strategy across Customer Operations. You will forecast volumes, oversee the Real Time team, and ensure service levels while collaborating with Heads of Customer Operations.
The role requires expert forecasting, WFM system proficiency (Calabrio), and strong data skills (Excel, SQL, Looker). You will drive scheduling, improve processes, and support a net-zero, customer-centric business.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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