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Hybrid CSM for AI-Driven Trade Compliance
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-08-18
Listing for:
iCustoms.ai
Full Time
position Listed on 2026-08-18
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
iCustoms.ai is seeking a Customer Success Manager to own the post-sale relationship with customers including customs brokers, freight forwarders, and importers/exporters. You will drive adoption, retention, and expansion in a fast-growing SaaS/AI platform, translating customs knowledge into value for each account.
In this hybrid role, you’ll combine domain expertise with technical fluency to guide customers through onboarding, configuration, and ongoing enablement, while feeding product feedback
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