Service Manager; Mechanical

Service Manager (Mechanical) | Coventry | Up to £60,000 per annum

We are seeking an experienced Service Manager to lead the delivery of planned and reactive maintenance services across a portfolio of commercial mechanical systems. This role will oversee service operations, manage engineering resources, maintain strong client relationships, and ensure exceptional service standards are achieved.

The successful candidate will play a key role in driving operational performance, improving system efficiency, supporting business growth, and ensuring clients receive a consistently high level of service. Working closely with engineers, subcontractors, project teams, and customers, you will be instrumental in maintaining service excellence and identifying opportunities for continuous improvement.

• Manage the day-to-day delivery of planned preventative maintenance (PPM) and reactive service operations.
• Coordinate engineer and subcontractor schedules to ensure efficient resource allocation and service delivery.
• Oversee the performance and development of service engineers and subcontractor partners.
• Provide technical guidance and support to engineering teams, assisting with the resolution of service and maintenance issues.
• Produce and review Risk Assessments and Method Statements (RAMS) to ensure compliance with health and safety requirements.
• Conduct regular site visits to support operational activities, client engagement, and quality assurance.
• Manage service administration, including service reports, job records, and compliance documentation.
• Prepare quotations for remedial, upgrade, and additional works.
• Oversee procurement activities to ensure materials and resources are available for both planned and critical works.
• Monitor client KPI platforms and service management systems to ensure performance targets are achieved.
• Build and maintain strong relationships with clients, supply chain partners, and internal stakeholders.
• Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and customer satisfaction.

• Proven experience in a Service Manager, Service Supervisor, Maintenance Manager, or similar leadership role within mechanical building services.
• Strong understanding of commercial heating, HVAC, facilities management, or mechanical maintenance environments.
• Experience coordinating both planned preventative maintenance (PPM) and reactive maintenance activities.
• Demonstrable experience leading engineers, subcontractors, and service delivery teams.
• Strong client-facing skills with the ability to build and maintain long-term professional relationships.
• Experience producing quotations, managing resources, and overseeing service budgets.
• Excellent organisational and communication skills.
• Competent user of Microsoft Office applications, including Outlook, Excel, and Word.
• Full UK driving licence.

• NVQ Level 3 or equivalent qualification in Mechanical Engineering, Building Services, or a related discipline.
• IOSH Managing Safely or similar health and safety qualification.
• Experience using service management software and client KPI reporting platforms.
• Previous experience within commercial building services or facilities engineering environments.

• Competitive salary.
• Company vehicle or vehicle allowance.
• Professional development and training opportunities.
• Career progression within a growing business.
• Comprehensive benefits package.

• Hybrid working arrangement.
• Regular travel to client sites across the UK.
• Site visits required to support engineers, clients, and operational activities.

Ideal Candidate This opportunity would suit a technically minded service professional with a background in mechanical building services who enjoys balancing operational leadership, client relationship management, and team development. You will be proactive, customer-focused, and driven to deliver high standards of service whilst supporting the continued growth of the business.

We are a well-established building services business specialising in the delivery, maintenance, and optimisation of mechanical building systems across a diverse client portfolio. With a strong reputation for quality, technical excellence, and long‑term client partnerships, we are committed to delivering innovative and sustainable solutions while supporting the professional growth of our employees.