Framework Manager

We’reproud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers.

We’rea friendly and collaborative team, passionate about what we do and committed to doing it well.

Our specialist brand JPS Jewson Partnership Solutions, are searching for a Framework Manager to join us on a permanent basis to be based out of our Binley, Coventry office.

Overall purpose of the role:
The effective management of the growth and administration of social housing network agreements across the JPS customer base, ensuring framework compliance, maximisation of contract opportunities to enable customers to deliver high-quality housing maintenance and improvement programmes across the social housing sector.

Builds brilliant internal and external partnerships at all levels, leading to mutually beneficial, enduring relationships that are profitable for all parties.

Focuses relentlessly on doing the right things well, building high levels of credibility, reliability, and trust.

Collaborates transparently as “one team” across JPS and STARK UK

Sets, drives, and personally displays the highest standards ensuring every detail is right first time and fully compliant.

Promotes, supports, and enables a strong sense of team spirit, ambition, and pride.

Always acts as an Ambassador for JPS and STARK UK in dealings with customers and potential customers.

Champions continuous improvement.

Role models enthusiasm, energy, and resilience, to drive success.

Approaches everything, they do with a “winning” mentality, whilst always acting with integrity and in the best interests of the Company

• Support the day-to-day administration of framework agreements across the social housing and public sector market.
• Maintain framework registers, customer records, contractual documentation via our CRM pricing schedules, and rebate information.
• Ensure JPS meets all framework obligations, accurate reporting and compliance standards.
• Support framework audits, reviews, and renewal activities.
• Monitor framework utilisation and identify opportunities to increase customer engagement and spend.

• Coordinate customer meetings, business reviews, framework presentations, and engagement events.
• As a key member of the bids team, reporting to the JPS Head of Bids, the successful candidate will build and manage relationships with framework providers, housing associations, local authorities, and contractor customers.
• Develop positive working relationships with customers and framework stakeholders.
• Maintain accurate records and management information using CRM and internal reporting systems.

• Work closely with Business Development Managers, Partnerships Account Managers, Bid Teams, and the Framework Providers.
• Ensure framework commitments are communicated and delivered effectively across the business.
• Support the sharing of best practice and framework knowledge throughout JPS.
• Assist with customer service improvements and operational initiatives that enhance the customer experience.
• Support customer onboarding activities and framework implementation plans.
• Assist in promoting JPS service offerings across existing and prospective framework customers.

• Identify and track opportunities arising from framework agreements to include, repairs and maintenance, planned works, retrofit, net-zero, compliance, and capital projects.
• Work with JPS sales teams and account managers to maximise customer spend and framework utilisation.
• Support the development of framework growth plans and sector-specific initiatives.
• Assist with framework applications, mini-competitions, customer proposals, and tender submissions.

• Produce regular reports on framework activity, sales performance, customer engagement, and KPIs.
• Analyse framework data to identify trends, risks, opportunities, and areas for improvement.
• Support quarterly business reviews with framework providers and customers.
• Monitor contract performance against agreed service standards and commitments.