CPS Service Coordinator

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling Spin Co, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support Spin Co, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission‑critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new CPS Service Coordinator located in Kendal, England.

The CPS Service Coordinator is responsible for supporting the efficient delivery of CPS service operations by coordinating service activities, managing customer requirements, and ensuring effective communication between internal teams, engineers, subcontractors, and clients. Working as part of a collaborative team, this role requires a proactive and organised individual who can manage multiple tasks within a fast‑paced environment while maintaining high standards of accuracy and customer service.

• Processing customer and subcontractor orders
• Managing the CPS works calendar & booking service visits
• Report writing and site work analysis
• Ordering parts and consumables as necessary
• Arranging site access for engineers & undertaking briefings
• Managing fault calls and warranty issues
• Updating CPS systems accordingly

• Previous experience in a service coordination, administrative, or operational support role
• Strong team player with a positive and proactive approach
• Highly organised with the ability to prioritise and manage competing demands
• Strong attention to detail and commitment to accuracy
• Excellent written and verbal communication skills
• Confident engaging with stakeholders at all levels, both internally and externally
• Customer‑focused with a professional and solution‑oriented mindset
• Ability to perform effectively under pressure in a deadline‑driven environment
• Good working knowledge of Microsoft Office, particularly Excel and Word
• Proven ability to communicate effectively with customers and stakeholders

Eligibility to work in the UK.

• Experience working within an engineering, manufacturing, or service environment
• Experience of working with service management or scheduling systems

An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success; A competitive salary and benefits package which includes:

• A merit‑based annual pay review
• Enhanced annual leave
• Employee recognition scheme and long service awards
• Referral bonus
• Volunteer days
• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
• Sick pay scheme
• Cycle to Work scheme
• Enhanced maternity/paternity leave
• Flexible/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well‑being by access to Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On‑site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and…