Commercial Business Analyst

Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.

To bring the company to the level we want it to be, we are looking for a Commercial Business Analyst in the Group IT Department to join us in our Global Commercial site based in Coventry.

Lotus is looking for an experienced Commercial Business Analyst to join our IT team in Coventry, playing a key role in shaping and optimising our Order to Delivery (OTD) and Aftersales business systems
.

Acting as the critical link between our business stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience.

Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT
, you will analyse existing processes, identify opportunities for improvement, define requirements and support the delivery of strategic technology initiatives.

This is an excellent opportunity for an experienced Business Analyst who combines strong commercial understanding with systems and technology expertise and wants to help shape the future digital landscape at Lotus.

• Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement.

• Lead requirements-gathering activities through workshops, interviews and stakeholder sessions.

• Analyse and document current "As-Is" and future "To-Be" business processes.

• Develop clear business requirements, functional specifications, user stories, process maps and workflow diagrams.

• Conduct gap analyses and impact assessments to support business and digital transformation.

• Ensure requirements are clearly defined, prioritised and aligned with commercial objectives.

• Support the development of business cases, including expected benefits, risks, costs and return on investment.

• Validate proposed solutions against agreed business requirements.

You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems
, analysing end-to-end customer, dealer and operational journeys.

Your work will support systems and processes covering areas including:

• Quotation management

• Vehicle ordering and fulfilment

• Dealer order management

• Inventory visibility

• Service planning

• Warranty processing

• Parts ordering and logistics

• Service and repair management

You will use system performance, business data and user feedback to identify opportunities to improve efficiency, customer retention, revenue generation and dealer satisfaction.

• Support the development and management of product backlogs for OTD and Aftersales platforms.

• Work closely with Product Owners, Project Managers, Developers, Architects and UX/UI teams throughout the solution lifecycle.

• Translate business requirements into actionable user stories and acceptance criteria.

• Participate in sprint planning, backlog refinement, testing, demonstrations and release activities.

• Support User Acceptance Testing (UAT) to ensure solutions meet business expectations.

• Assist with release planning, deployment and post-implementation reviews.

• Drive continuous improvement across business processes and system capabilities.

• Analyse commercial and operational data to identify trends, risks and opportunities.

• Develop reports, dashboards and performance measures to support business decision-making.

• Monitor KPIs across sales operations, order fulfilment, customer experience and Aftersales.

• Provide data-led recommendations to improve business performance.

• Support management reporting and strategic planning.

• Build strong relationships across Sales, Aftersales, Marketing, Operations, Customer Service, Finance, IT and our Dealer Network.

• Facilitate workshops and working groups to align requirements and priorities.

• Translate complex technical concepts into clear business language.

• Manage stakeholder expectations throughout project and change life cycles.

• Act as a trusted advisor on systems, process improvement and digital transformation.

• Support business readiness, training materials, user documentation and adoption of new systems and processes.

• Gather user feedback and ensure improvement opportunities are captured and prioritised.

You will bring strong Business Analysis experience, ideally gained within an…