Collections Support

Your new company
Join a forward-thinking, customer-centric business committed to delivering exceptional service throughout the full lifecycle of every contract.
Your new role
As a Collections Support Advisor, you will play a vital role in managing inbound and outbound customer contact - handling high volume calls and enquiries with professionalism and care. Your primary responsibility will be to deliver outstanding customer service while managing all customer requests throughout the duration of their contract using an in house contract management system. Using your initiative, you'll identify effective solutions for customer needs, support credit control activity, and spot opportunities for contract renewals to enhance revenue.

A core part of your role will be ensuring all interactions align with service level objectives and quality standards. You will provide a high quality telephone service, ensuring department service levels are consistently achieved. You will understand customer needs and deliver appropriate solutions that align with company processes, with a focus on customer retention and renewal opportunities. You will manage customer requests throughout the life of the contract, including complex enquiries such as financial modifications.

You will oversee the end of contract process, ensuring timely return of vehicles and identifying opportunities for extensions or renewals. You will handle complex enquiries via phone and tailored written responses, escalating matters appropriately. You will maintain an up to date knowledge of products, processes, systems, and compliance obligations.
What you'll need to succeed
To be successful in this role, you much look like to have a passion for customer service and strong experience of managing high volume inbound and outbound calls - ideally you will come from a call centre environment. You will have experience in collections or credit control. You will have confident verbal and written communication skills and strong organisational skills. You must be immediately available to start a temporary assignment and able to commit to a 3-month temporary assignment.
What you'll get in return
You will have the opportunity to join a dynamic, supportive organisation that values its people and promotes internal growth. You will contribute to customer experience and operational improvement.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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