Service Centre Representative

Job Title:

Service Centre Representative

Location:

Coventry (Hybrid working available after probation)
Job Type: Full-time, Permanent

Hours:

Monday to Friday (rotating shifts)

Shift Pattern:

* 7:30am – 4:00pm

* 8:00am – 4:30pm

* 8:30am – 5:00pm

(Rotating weekly)

About the Role:

We are currently recruiting for a Service Centre Representative to join a well-established and fast-paced organisation within the logistics and supply chain sector.

This is a busy and varied role, ideal for someone who thrives in a dynamic environment and enjoys problem-solving, customer interaction and coordination across multiple teams.

Key Responsibilities:

* Acting as the first point of contact for customer queries via phone and email

* Managing and resolving service-related issues efficiently

* Coordinating with internal departments including transport and operations

* Monitoring and updating internal systems with accurate information

* Ensuring high levels of customer service are maintained at all times

* Managing multiple priorities in a fast-paced environment

Requirements:

* Previous experience within a customer service, coordination or administrative role

* Experience with in logistics, supply chain or FMCG environments (desirable)

* Strong communication skills, both written and verbal

* Ability to work under pressure and manage a high workload

* Excellent organisational skills and attention to detail

* Proactive and solutions-focused approach

What’s on

Offer:

* Competitive Salary

* Hybrid working available after probation

* Supportive and collaborative team environment

* Opportunity to develop within a stable and growing business

Additional Information:

This is a high-volume role that requires resilience and the ability to remain calm under pressure. It is well suited to candidates who enjoy working in a fast-paced, team-focused environment.

Apply now to be considered, or contact us directly for more information