Customer Account Specialist

Position Summary

Job Title: Customer Support Administrator

Location: Coventry, Ansty Park

Hours: Shift - Sun-Thurs of 1.5% uplift for weekend work.

Duration: Permanent

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service?

We’re recruiting for a Customer Support Administrator to join a high-performing team within a global aerospace organisation. This is a fast-paced, customer-facing role where you’ll take ownership of key accounts, ensuring orders are processed accurately and customers receive a seamless, responsive service.

You’ll act as the central point of contact between customers and internal teams, managing everything from quotations through to delivery, playing a vital role in both customer satisfaction and commercial performance.

• Manage customer enquiries, providing timely and professional responses
• Prepare and issue quotations, working closely with pricing and estimating teams
• Process and acknowledge customer orders accurately within agreed timelines
• Track global deliveries and proactively communicate updates or delays
• Resolve customer issues relating to orders, logistics, or billing
• Collaborate with internal teams (logistics, production, finance) to ensure smooth order fulfilment
• Follow up on quotations and support revenue generation

• Previous experience in customer service, sales support, or order management
• Experience using ERP systems, such as SAP
• Experience working in a fast-paced, time-critical environment
• Strong communication and problem-solving skills
• High level of organisation and attention to detail
• Ability to manage multiple priorities and work under pressure

Free car parking, Competitive pay package, Career progression opportunities, Pensionupto 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP,(Annual Cash Incentive) Employee Assistance Program for Health& Wellbeing, Employee Perks– offering our employees discounts on a huge variety of goodsandservices, Income Protection, Business Resource Groups, and Volunteeringdayoff.

Parker Meggitt promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.