Customer Service Agent

Customer Service Agent

Reference:
MAY

Location:

Coventry

Salary: £28,168 pa + bonus up to £1,387 pa OTE

Weekly

Hours:

42.5 hours / week

Manage the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Sourcing vehicles, managing bookings, resolving customer queries, handling account administration, and coordinating vehicle movements in and out of branch.

Support vehicle deliveries and collections, checking customers in and out at the branch.

Assist with vehicle valeting as required to maintain our high presentation standards.

Provide excellent service with confidence and professionalism, quickly building rapport with both internal colleagues and external customers.

• Full UK or EU Driving Licence
• Excellent customer service and administration skills
• Calm, positive, can‑do attitude
• No previous vehicle rental or industry experience required

• A great basic salary plus quarterly bonus scheme (up to £1,387 pa OTE)
• Start with 24 days,
  increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year and an extra day off to celebrate your birthda
  y!
• Life assurance (2x your salary)
• Well‑being services (24/7 GP, mental health support, physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague-only vehicle leasing schemes
• Pension &
  save‑as‑you‑earn share scheme
• Benefits App offering unlimited access to retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes)
• Stream App for Financial Wellbeing support, pay control, and financial coaching

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.