General Assistant

Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales.

You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first-class experience for our customers.

As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

• Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively.
• Hands on serving at our ticket and refreshment counters and keeping the cinema, auditoria and facilities clean & tidy.
• Equipped with the knowledge to answer customer queries about the latest releases.
• Primarily, ensuring every guest has a great experience.

• Passionate individual with a love of cinema.
• Positive can‑do attitude.
• Enjoys challenges and can work in a fast‑paced environment.
• Confident communication and team working skills.
• Adaptable and willing to work across all departments in the cinema.
• Desire to engage with customers to drive sales and deliver a superior guest experience.
• Able to work unsociable hours, evenings and weekends.
• Flexible with hours of work and understands that the cinema can close very late at night, ensuring a safe way to get home.

• As a Showcase employee, you will receive the following benefits and rewards:
• Flexible shift patterns.
• A chance to develop within an enthusiastic team.
• Employees passes for use by you or your friends & family.
• Free popcorn and drink whilst on shift.
• 30% discount off food and drinks when you visit the cinema, including our in‑cinema Costa coffee stores.
• Free access to our confidential employee assistance programme including an online platform that offers advice & support on topics including finance, health & wellbeing.
• High street discounts.
• Fantastic training & career development opportunities.
• Pension Scheme.
• Monthly rewards & recognition scheme.
• 5.6 weeks holiday per year.