Customer Service Co-Ordinator

Overview

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data‑driven insights to build a healthier future. ALS Laboratories are seeking an experienced Customer Services Coordinator to join our team in Coventry. This critical role balances the needs and expectations of both the customer and the laboratory, managing a dedicated customer base in a fast‑paced, highly regulated scientific environment.

• Day‑to‑day management of customer needs, ensuring a proactive and interactive relationship is developed.
• Respond to customer enquiries and provide speedy and thorough resolution.
• Proactively monitor sample progress through the laboratory to ensure customer requirements are met and identify and resolve issues quickly and effectively.
• Respond to all enquiries and liaise with appropriate departments where necessary.
• Participate in successful implementation or improvement initiatives.
• Develop key relationships and dependencies with other business functions.
• Coordinate handling of difficult and/or unusual situations.
• Ad‑hoc duties as required to ensure business directives are met.
• Participate on the Taste and Odour panel on a rotational basis following successful screening.

• Customer driven with the ability to develop and maintain positive professional relationships.
• Strong verbal and written communication skills.
• Innovative thinker.
• Flexible colleague who can support team objectives.
• Methodical with the ability to prioritise workload.
• Proficient in MS Office packages and other IT systems.
• Committed to personal development and continuous improvement.
• Scientific background beneficial; GCSE and/or A Levels preferred.

• Annual leave starting at 25 days (rising to 30) plus 8 public holidays.
• Ability to buy annual leave.
• Enhanced company sick pay scheme.
• Salary progression scheme based on technical and behavioural competencies.
• Recognition awards.
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning and study support.
• Group personal pension plan.
• On‑site car parking.

To be eligible to work at ALS you must be a citizen or permanent resident of the country you are applying for, or hold/obtain a valid working visa.

ALS is an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS welcomes applications from people with all levels of ability and offers reasonable adjustments to support candidates throughout the recruitment process.