Customer Account Specialist

Position Summary

Job Title: Customer Account Specialist

Location: Coventry

Hours: 39hrs - Monday-Friday, 8-4:30pm (8:00-3:30 on Fridays)

Duration: Permanent

• Execute the department process in accordance with Customer Experience culture standards as part of the Customer Experience Service Team.
• Manage the administration for a portfolio of customers from induction to end including Contract Review, Quote generation, Order entry and expediting enquiries.
• Manage customer interactions via CRM system (Salesforce) and assist with CRM training across functions that impact Customer Journey.
• Contribute to the CX team at internal meetings as necessary and provide reports to wider management team as required with a focus on continuous improvement and business growth.
• Ensure enquiries are answered in a timely manner and the execution of duties carried out.
• Liaise with internal departments including Shop Floor staff, Pricing, Planning, Stores, Shipping, Materials, Finance and Commercial.
• Provide regular assistance to produce reports to the leadership team on sales metrics, opportunities and performance for month end reporting purposes.
• Co‑ordinate and expedite resources to successfully resolve customer enquiries.
• Assuring customer (internal & external) satisfaction throughout the lifecycle of the various service enquiries received.

• Customer focused and capable of managing the internal processes for a portfolio of accounts while retaining focus on achieving annual sales targets.
• Decisive and consistent.
• High degree of attention to detail.
• Strong sense of urgency & skills in prioritization.
• Excellent verbal and written communication skills.
• Well‑organized, detail‑oriented, and ability to multi‑task.

Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP (Annual Cash Incentive), Employee Assistance Program for Health & Wellbeing, Employee Perks – offering employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.

Parker Meggitt promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.