More jobs:
Customer Voice & Insight Leader; Housing
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-06-07
Listing for:
Orbit Group
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Orbit Group is seeking a Customer Voice Manager to lead the Customer Insight team in Coventry. The role involves embedding a customer-first mindset and utilizing innovative tools to listen to feedback and improve service experiences.
As a hybrid role, you'll work primarily from the Coventry office and implement strategies that shape decisions based on customer insights. A strong background in customer experience management and digital engagement tools is essential.
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