Neighbourhood Officer

Neighbourhood Officer Required

In housing you can make a real difference. The role of Neighbourhood Officer will involve:

• Overseeing tenancy management and estate issues.
• Dealing with anti‑social behaviour from minor reports to serious cases, and actively being involved in multi‑agency work to resolve issues.
• Handling sensitive safeguarding matters.
• Carrying out regular block and estate inspections.
• Managing new‑build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch.
• Reviewing service charges and depreciation.

• Ability to carry out interviews to discuss sensitive customer issues.
• Excellent IT skills.
• Ability to develop successful professional relationships with partners to achieve positive outcomes.
• Willingness and ability to work flexibly and attend meetings and events outside normal business hours to meet the needs of the service.
• Ability to adapt positively to change, be resilient to challenges and obstacles, and handle conflict.
• Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
• Current clean driving licence and access to a car.

• Experience working with a social housing provider or in a similar customer‑facing role.
• Ability to be innovative and look for ways to improve the customer experience.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.