Customer Services Advisor - Phone

Pay Rate: £24,901.28 per year

Grade: P

Contract Type:
Office based, Permanent (Full-Time), 37.5 hours per week

Shift patterns:
Monday to Friday, 9am-5pm and a 30 minute unpaid break

Location:

Coventry, CV2 2TA
- bus links nearby

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We're now looking for a Customer Services Advisor to work on-site with us to manage high volume incoming calls and live chats. You'll be part of an experienced close working team creating success with our outdoor clothing and equipment customer.

• Actively answering and resolving incoming queries over the phone and live chat - this can be 50+ calls back to back on a daily basis.
• Ensuring all queries are accurately recorded on Zen Desk and other relevant software applications.
• Collaborating with Aftersales and other departments to achieve best outcomes for DHL and our customer.

• Have previous experience working in a phone‑based customer service or call‑centre role.
• Can demonstrate their interpersonal and problem resolution skills.
• Are able to work on site, Monday to Friday based at the office in Coventry.

• Free parking and on-site canteen (food and drink options available)
• 33 days annual leave (including bank holidays)
• Pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations

Visit  to learn more.

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel, ex-military, ex-forces and are dedicated to helping our veterans find jobs.