Customer Service Advisors

Are you currently working in a Call Centre / Contact Centre, enjoy the job, but fed up of the unsociable hours and weekend working?

Then maybe we can help. QPLtalent is working with one of the UK’s leading customer and business process management companies, who deliver back‑office administration and front‑office customer contact services to private and public sector organisations across the UK & Ireland.

Our client has openings for an experienced Customer Service Advisor who has previous experience working in a Call/Contact Centre. You will be dealing with incoming calls and should understand the need to be empathetic when dealing with delicate situations and confidential information.

As part of this dynamic, vibrant and busy contact centre, the Customer Service Advisor role is vital in bringing to life the commitment to put customers at the heart of everything they do. You will be a passionate people person who thrives on providing the very best customer experience, have excellent communication skills, be computer literate, and have the ambition to work in a challenging and rewarding environment.

In return, as a Customer Service Advisor you will receive a competitive salary plus performance incentives, be part of a comprehensive training programme and ongoing coaching, and be encouraged and supported in your personal development.

Great team‑working environment offers sociable hours (Monday – Friday, flexible between 8 a.m. and 6 p.m., 37.5 hours per week) with no weekends or bank holidays.

So if you are a passionate Customer Service Advisor
, have previous experience of working in a contact centre environment, and wish to progress your career within a respected company, then we would love to hear from you.