Move Co:ordinator

About the Role

The role is for a Move Coordinator to serve corporate customers at a branch in Hertfordshire. The successful candidate will have a strong customer service background.

Salary: cA GBP 26,000 + Commission

Location: Hertfordshire

Start: ASAP

A typical day involves coordinating the smooth shipment of corporate customers’ goods, meeting agreements, and upholding high standards of customer service. Responsibilities include providing advice to corporate customers, monitoring consignment tracking worldwide, and maintaining communication with internal departments, sister companies, and service suppliers.

• Managing complete door:to:door services.
• Offering comprehensive customer service in alignment with KPIs and contractual requirements.
• Liaising with agent networks, service suppliers, and internal departments for operational needs.
• Handling financial and operational processes through our centralised system.
• Managing financial aspects of each file in accordance with contracted rates and specifications.
• Assisting the Team Leader in developing account relationships and onboarding new departments.
• Undertaking additional duties as required.

We are looking for customer service professionals who are proactive, motivated, organised, capable of working under pressure and meeting deadlines.

• Exceptional communication skills, both written and verbal.
• Proactive and optimistic attitude.
• Excellent customer service skills and telephone manner.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Adaptability to various tasks and a strong team player.
• Well‑presented, reliable, and punctual.
• Industry experience would be a distinct advantage but is not essential.

If you possess the qualities and skills for this role, we look forward to receiving your application. Please apply via our website or submit your CV directly.