Customer Services Meet & Greet

One Friargate, Station Square, Coventry

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

• Open and fair:
  We are fair, open, and transparent.
• Nurture and develop:
  We help and encourage everyone to be their best and do their best.
• Engage and empower:
  We talk and listen to others, working together as one.
• Create and innovate:
  We embrace new ways of working to continuously improve.
• Own and be accountable:
  We work together to deliver the best services for our residents.
• Value and respect:
  We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services Meet and Greet

Currently, we have a permanent full‑time vacancy within our busy Customer Services Team. Our business opening hours are 09:00 – 17:00, Monday to Friday, although shift times are 08:30–17:00.

You will answer customer enquiries, signpost, and support customers in our service centre. There will also be requirements to cover various reception points within the city on a rota basis. Customer Services is the face of the council, and you will be the first port of call for a broad range of enquiries relating to using and paying for council services.

In this role you will support people face‑to‑face.

You will need excellent communication skills, be able to deal with a diverse range of customers and work in a fast‑paced environment. Ideally, you will have experience of working in a face‑to‑face environment or supporting customers accessing services, although training will be given.

If you aren’t sure or have some questions, we’d be happy to talk to you; call Bianca Smith on  during office hours for an informal conversation.

Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine.

The closing date for applications is midnight on 30th July 2026. Shortlisted candidates will be invited to attend an assessment day on 10th August 2026. Those who are successful at the assessment stage will then be invited to a competency‑based interview on 18th August 2026.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Applicants that have been through a Customer Services Assessment Centre and have been unsuccessful in the last 6 months need not apply.

This post is exempted under the Rehabilitation of Offenders Act 1974 and, as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

• Care about delivering an excellent service to every internal and external customer
• Excellent communication skills, confident in face‑to‑face, telephone and written activity
• Ability to support a diverse customer base
• Ability to deliver in a fast‑paced environment
• Ability to respond to change positively
• To be flexible to the needs of the service
• An understanding of the range of services provided by the council.

Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the criteria below:

• Members of the Armed Forces and veterans
• Currently in care or have previously been in care
• Consider yourself disabled or have a long‑term health condition