Senior Financial Support Officer

The following content displays a map of the jobs location - One Friargate, Station Square, Coventry

Job Reference coventrycc/TP/122281/13066

Number of Positions:

6

Contract Type:

Full Time Permanent

Salary Range:

Working Hours:

37

Location:

Closing Date:

28/07/2026

Job Category:

Customer Service

Organisation:

CCC-Corporate

Service Area:

Human Resources & Org Development

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair:
  We are fair, open, and transparent.
• Nurture and develop:
  We help and encourage everyone to be their best and do their best.
• Engage and empower:
  We talk and listen to others, working together as one.
• Create and innovate:
  We embrace new ways of working to continuously improve.
• Own and be accountable:
  We work together to deliver the best services for our residents.
• Value and respect:
  We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city;
Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

We have several exciting opportunities for Senior Financial Support Officers with a mix of full time permanent positions and fixed term contracts running until 30th September 2027.

This is an exciting new role for someone who is passionate about helping people, supporting Coventry residents to become more financially resilient through tailored advice, early intervention, and access to financial support services.

If you are passionate about helping people, delivering excellent customer service, and making a meaningful difference to local communities, we would love to hear from you.

Are you passionate about supporting people and making a real difference in your local community?

Do you have excellent communication and people skills, together with experience of benefits and knowledge of the support services available across the city?

If so, you could be exactly who we're looking for.

You will identify and contact low-income families to understand whether they could be supported to apply for additional benefits to increase financial stability, prevent homelessness and build resilience. You should have a good knowledge of income benefits and have the skills and ability to help customers resolve complex difficulties.

Duties will include:

• Pro-active outbound contacting of families identified as on a low-income or at risk of crisis to discuss welfare benefits and possible avenues of support. Assisting with applications and appeals
• Using the benefit and budget calculator to support families to claim benefits that they may…