Customer Support Representative

Are you looking for a part-time customer service role with an immediate start? We are working with a well-established business in Coventry that is looking for a friendly and organized Customer Service Representative to join their team on a temporary basis. This is a great opportunity for someone who enjoys helping customers, has strong administration skills, and thrives in a busy office environment.

Customer Service Representative
Temporary
Salary dependent on experience
Working hours – Monday to Friday, 9:00am – 2:00pm
Coventry

Customer Service Representative

Job Description

Handle customer enquiries via telephone and email, providing a professional and friendly service.
Process customer orders, update records, and maintain accurate information on internal systems.
Respond to customer queries, resolving issues efficiently or escalating where required.
Liaise with internal departments to ensure customer requests are dealt with promptly.
Maintain customer accounts and ensure all documentation is completed accurately.
Support the wider team with general administrative duties as required.

Customer Service Representative
Essential Experience/Skills/Qualifications

Previous experience in an office-based customer service position.
Previous experience working within a manufacturing or engineering setting would be desirable.
Must be available immediately.
Excellent communication skills, and phone etiquette.
Strong organizational skills with the ability to prioritize a busy workload.
Good IT skills, including experience using Microsoft Office and internal computer systems.

If you feel you're a good fit for this position, please click 'Apply