Client Manager

At Rosetta Brands, we focus on delivering, treating people properly, and building a business that lasts. We're a growing team based in Nateby, Lancs, working with clients across the UK, Europe and Australia.

We're a small team of around 25 - no unnecessary hierarchy, decisions made quickly, and your contribution is always visible.

No politics. We say what we think and expect the same from everyone on the team.

We focus on what works. A straightforward approach to real challenges, without over complicating things.

We don't expect perfection - but we do expect people to care about their work and take responsibility.

We value people who are reliable, take ownership, and want to improve over time. Here's what you can expect.

You'll know what's expected of you from day one - no ambiguity, no moving goalposts.

You'll have everything you need to do your job properly - we don't set people up to fail.

Your contribution won't disappear into a large corporate machine. What you do here has a real, visible impact.

We keep the process simple and respectful of your time:

We aim to offer fair, competitive packages. Depending on the role, this may include:

• Financial rewards for achieving business targets
• Condensed working week - half day Friday (from home)
• Training and development support

Full-time Nateby, Lancashire Hybrid working available

As a Client Manager, you'll be the key contact and trusted partner for a portfolio of clients, playing a crucial role in driving their success on Amazon. Your mission is to build strong, strategic relationships, guide clients through their growth journey, and ensure a seamless, impactful experience with Rosetta Brands.

You'll be part of a collaborative, high-performing Client Management team that takes pride in delivering real results and creating long-lasting client partnerships. Whether meeting face-to-face or engaging via email and video calls, you'll lead discussions around sales strategies, performance insights, and growth opportunities - including upselling and cross-selling initiatives.

With accurate performance data at your fingertips, you'll offer clear, actionable feedback on sales trends, fulfilment rates, and account progression. Your attention to detail and coordination with internal teams will ensure client expectations are not only met - but consistently exceeded.

• Excellent communication and interpersonal skills
• Strong relationship management and client-facing experience
• Analytical mindset - comfortable working with data and performance metrics
• Highly organised with excellent attention to detail
• A proactive, solutions-focused approach
• Interest in e-commerce and the Amazon ecosystem
• Eager to contribute ideas that improve processes and client experience
• Hybrid working available
• Incentive pay based on client growth and success