Client Services Account Manager

Are you passionate about delivering exceptional customer service?

Do you enjoy building strong, long-lasting relationships with customers?

Are you highly organised, confident managing multiple priorities, and someone who takes pride in getting things right first time?

Flick Learning part of Impact Futures Group have an exciting opportunity to join our Client Services team as Client Services

Account Manager.

This is a hybrid based role and will require attendance to our office in Coventry three days a week. Please note, whilst the role

is hybrid, during your initial training/induction, you will be required to attend the office for the first 2 weeks to complete

training.

The role also requires occasional evening and weekend work to manage the chat bot enquiries, there is a rota. Evening work would

be 1 to 2 evenings per week 5-9pm. Weekend work would be 1 weekend day a month 8:30am-9pm.

We are looking for an enthusiastic, friendly and highly organised Client Services Account Manager to join our team.

This is a varied and rewarding role where you’ll play a central part in managing the customer journey — from the initial enquiry,

through account launch and ongoing support, right through to invoicing and renewal.

You’ll be a key point of contact for our customers, ensuring they receive a professional, responsive and genuinely helpful service

at every stage of their relationship with us. You’ll also work closely with colleagues across the wider team to make sure

everything runs smoothly and our customers continue to get the most from their flick subscription.

No two days will necessarily be the same. You’ll need to be comfortable juggling multiple priorities, working collaboratively and

adapting to the needs of the business. Above all, you’ll have a positive "can do" attitude and a commitment to getting it right

Success in this role will be measured through client satisfaction and renewed business sales, making you a vital part of our

continued growth and the experience we provide to our customers.

• - Acting as a dedicated point of contact and account manager for customers, providing day-to-day support and account management assistance.
• - Responding to incoming enquiries via phone, email, live chat and website contact forms.
• - Supporting customers with post-sales enquiries and helping them get the most from their flick subscription.
• - Building and maintaining strong, positive relationships with customers.
• - Supporting Business Development Managers with online system demonstrations when required.
• - Coordinating customer account set-ups on flick’s Learning Management System (LMS).
• - Providing technical assistance to users where required.
• - Maintaining excellent knowledge of our products, services and processes.
• - Maintaining accurate customer records within the CRM and other databases, in line with company standards and GDPR requirements.
• - Carrying out tasks in accordance with company procedures and processes.
• - Contributing towards monthly sales and renewal targets.
• - Managing our live chat service after-hours as part of a weekly rota.
• - Working collaboratively with colleagues across the business and supporting other areas when required.

You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and

supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch!

• - 25 days holiday plus public and bank holidays
• - 3 additional days of paid leave for Christmas Shut down
• - Enhanced Sick Pay
• - Enhanced Maternity paid leave
• - Enhanced Paternity paid leave
• - Grandparent paid leave
• - Bereavement paid leave
• - Life Assurance
• - Refer a friend bonus
• - Birthday day off
• - Refer a friend bonus
• - Employee Financial Wellbeing support
• - Buy an additional 5 days annual leave
• - Employee Assistance Helpline
• - Company events and social gatherings

• - Customer-focused and genuinely enjoys helping people.
• - Friendly, approachable and professional, with excellent people skills.
• - A confident communicator, both verbally…