Housing Complaints Officer

• Social housing complaints
• Fully remote

• Remote working
• 8 week contract (potential for further extension)
• 37.5 hours per week
• £16.41 per hour plus holiday or £21.35 per hour Umbrella

As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.

You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.

The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.

You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders.

You must have previous experience of dealing with Social Housing Complaints for this role.