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Senior Customer Resolution Lead
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-08-22
Listing for:
Angel Advance
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Angel Advance is seeking a Customer Resolution Team Leader to manage two specialist teams:
Customer Review and Customer Resolution. You will supervise Advisors and Support Officers, set objectives, and ensure operations comply with FCA regulations and Consumer Duty.
The role focuses on delivering fair, sustainable outcomes for customers, driving KPIs, coordinating recruitment and training, and collaborating with Compliance to implement improvements across complex journeys.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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