More jobs:
Customer Service Advisor
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-08-25
Listing for:
PPM Recruitment
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
PPM Recruitment are currently recruiting for a Customer Service Advisor to join our client's team on a full-time, permanent basis.
Job Title:
Customer Service Advisor
Hours:
Monday to Friday, 8:00am - 5:00pm
Lunch: 40-minute unpaid lunch break
Salary: £27,537.23 per annum
The Role
As a Customer Service Advisor, you will be the primary point of contact for clients, providing a professional and efficient service while ensuring all enquiries and support tickets are dealt with promptly.
Reporting to the Customer Success Manager, you will be responsible for meeting key performance targets, maintaining accurate CRM records and working closely with internal teams to ensure a high level of client satisfaction.
Key Responsibilities
Handle and resolve client support tickets and enquiries efficiently.
Ensure KPIs are consistently met, including response times and client satisfaction.
Accurately record all client interactions and updates on the CRM system (Freshdesk).
Monitor inbound logs and communicate with clients regarding penalties or quarantined items.
Manage a range of miscellaneous client enquiries.
Ensure clients understand and follow the correct processes.
Work closely with colleagues across other departments to resolve issues and achieve excellent client outcomes.
Maintain a professional and customer-focused approach at all times.
Essential Skills & Experience
Strong verbal and written communication skills.
Excellent IT and organisational skills.
Ability to work effectively in a fast-paced, results-driven environment.
Strong attention to detail.
Excellent time management and organisational skills.
Ability to prioritise workload and consistently meet KPIs.
Previous customer service or client-facing experience would be advantageous.
Personal Attributes
Process-driven and proactive approach.
Professional manner and appearance.
Reliable, trustworthy and self-motivated.
Strong relationship-building skills.
Positive team player with a can-do attitude.
Ability to remain organised and focused under pressure
To apply please send your CV or call he office on (phone number removed) and speak to Karina
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