Account Manager

Hours: Monday to Friday, 8:00am - 5:00pm

PPM Recruitment are currently recruiting for an

Account Manager to join our client's team. This is an excellent opportunity for a customer-focused and organised individual with strong communication skills and a proactive approach. The job will become permanent after 13 weeks for the right candidate

Reporting to the Customer Success Manager, you will be responsible for managing client support enquiries, ensuring customer orders are fulfilled correctly and providing a high level of service at all times.

You will be a key point of contact for clients, ensuring queries are dealt with efficiently, KPIs and SLAs are met, and all customer interactions are accurately recorded on the CRM system.

• Ensure client orders are fulfilled correctly and delivered

• Respond to initial enquiries promptly, professionally and within agreed SLAs
• Manage client support tickets through to successful resolution
• Maintain accurate records of all client interactions on the CRM system
• Build and maintain strong relationships with clients
• Ensure KPIs and service standards are consistently achieved
• Proactively identify and resolve issues to maintain excellent customer service
• Strong verbal and written communication skills
• Excellent organisational and time-management skills
• Ability to work effectively in a fast-paced, results-driven environment
• Strong attention to detail
• Ability to prioritise workload and consistently meet KPIs
• Confident using CRM systems and maintaining accurate records

• Process-driven and proactive approach
• Reliable and trustworthy with strong integrity
• Excellent relationship-building skills
• Self-motivated with a positive attitude
• Ability to work effectively as part of a team