Customer Service Supervisor

CSR Supervisor - Coventry Competitive salary + bonus scheme! Working:
Monday to Friday - 0800hrs to 1600hrs (1/2 hr unpaid lunch).

We are looking for an experienced and motivated CSR Supervisor to join our Volvo Truck & Bus team. This is an excellent opportunity for a customer-focused professional with strong leadership skills and a passion for delivering exceptional service.

• Previous experience in a supervisory role within the automotive, commercial vehicle, or heavy truck industry.
• Excellent customer service and communication skills.
• Strong organisational and leadership abilities.
• Good knowledge of workshop operations and service processes.
• Ability to prioritise tasks and perform well under pressure.
• Computer literacy, including workshop management systems and Microsoft Office.
• Knowledge of Volvo Truck and Bus products/systems an advantage

• Supervise and support the Customer Service Representative (CSR) team to ensure excellent customer service.
• Manage daily workshop and service reception operations.
• Schedule customer appointments and coordinate with workshop staff to maximise efficiency.
• Ensure customer enquiries and concerns are handled professionally and resolved promptly.
• Monitor service quality and maintain Volvo standards for customer satisfaction.
• Prepare and review service documentation, quotations, and invoices.
• Build and maintain strong relationships with customers, fleet operators, and suppliers.
• Coach, mentor, and develop team members to improve performance and productivity.
• Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
• Ensure compliance with company policies, health and safety regulations, and Volvo operational standards

• Competitive salary + bonus
• 25 days holiday raising to 30 days + bank holidays with service
• Generous pension plan
• Enhanced maternity/paternity/foster leave
• Heathcare plan with access to dental insurance
• many discounts for yourself, family and friends including High St retailers, trave/hotel, theme park days out, plus many more!
• Ongoing training and professional development.
• Career progression opportunities within the Volvo Truck & Bus network.

We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group
. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.

Join us, together we move the world we want to live in.