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Frontline Casework Advisor
Job in
Coventry, West Midlands, CV1, England, UK
Listed on 2026-09-04
Listing for:
We Manage Jobs(WMJobs)
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Government
Bilingual
Job Description & How to Apply Below
LGSCO is seeking a Casework Advisor to join our Intake team, the initial point of contact for the public. You will identify and accept complaints, explain the Ombudsman’s role, and filter misdirected enquiries, while handling communications via online service, email, phone or post.
The role requires attention to detail, resilience for challenging conversations, and the ability to work independently or as part of the wider team to ensure information is accurate for investigation.
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