Customer Support Executive

Your role

First Line Support on a permanent basis within the UK Product Support division.

First point of contact for users of the 1link system including service centres and drivers. Handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. Reports into the Technical Support Manager and collaborates with other teams within the division.

Corpay is currently looking to hire a First Line Support on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office.

• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands‑on training

• Responding to telephone, web chat and email enquiries from service centre users, drivers, and other authorised contacts.
• Understanding the query, providing clear guidance and resolving routine 1link issues using agreed procedures.
• Taking ownership of enquiries, keeping customers informed and escalating when needed.
• Handling complaints and challenging conversations calmly and professionally.
• Scheduling future work and workshop bookings through 1link.
• Checking vehicle, driver, service centre and work details before confirming a booking.
• Managing cancellations, changes and alternative arrangements, keeping all parties informed.
• Recording each interaction, action and outcome accurately in the CRM or ticketing system.
• Applying the correct category and priority, and capturing useful diagnostic information.
• Escalating unresolved queries with a clear summary, evidence and steps already taken.
• Tracking open enquiries, providing updates and handling customer information securely.
• Maintaining strong knowledge of supported 1link products and processes.
• Sharing call, email and booking workloads to maintain service coverage.
• Following agreed procedures, keeping support guidance accurate and flagging recurring issues.

• Previous customer service experience, ideally in a first line or help‑desk environment.
• Clear telephone, verbal and written communication, with strong listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.
• Experience of 1link or another automotive related platform is beneficial.
• Experience of CRM, incident‑management or ticketing systems is beneficial.
• Knowledge of the automotive, fleet, leasing or vehicle maintenance industry is beneficial.
• Customer focused and approachable.
• Calm and resilient under pressure.
• A practical problem solver with sound judgement.
• Organised, accurate and able to multitask.
• Flexible, collaborative and willing to support the team.

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to Linked In learning
• Ability to earn commission based on targets
• Career Progression

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.

Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.

Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.

We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre‑employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies.

Screening requirements may include employment references, identity verification, criminal record checks,…